Vacancies

Customer Support Team Leader

We are looking to recruit a Customer Support Team Leader to work in our busy Customer Support Team. This is a full time, permanent position. Links to the job specification and application form are below.

We are in the process of moving to a new online reporting platform so this will be a busy and exciting role which will include reviewing and changing the way that the team operates. We have built an excellent reputation in our sector for the highest levels of customer service and it is essential that this quality is also maintained in this role.

The essential skills that we are looking for are set out in the job specification and include:

  • Experience managing a team
  • Excellent communication skills with a good telephone manner
  • Be able to show us your vision for building an outstanding customer support function and your ideas for how to implement this
  • A positive, committed, individual with a strong work ethic
  • Personable and able to work well in a team
  • Strong organisational skills with excellent attention to detail

As well as the customer facing and team leader aspects of the role, the successful candidate will also be responsible for liaising with our internal Software Team to develop, execute and monitor testing regimes of our client facing tools and software.

The closing date for this vacancy is 28 February 2018 at 5.30pm. Interviews are due to take place week commencing 5 March 2018.

Please send your application to¬†[email protected]

Downloads

Customer Support Team Leader – Job Specification

Alps Application Form 2017

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